Reference

What You Agree To When You Join kirika

These terms set out the rules that apply to your kirika account — from how you open it to how deposits via bKash, Nagad, and Rocket are handled.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
kirika What You Agree To When You Join kirika
HOW WE OPERATE

What We Do to Keep Your Account Secure

Kirika enforces these terms through consistent account-level checks — not blanket restrictions. Here is how we handle the four areas that matter most to your account.

Wallet Verification

Every withdrawal request is matched against the wallet — bKash, Nagad, or Rocket — used for the original deposit. This step protects your funds and confirms account ownership before any transfer is processed.

Account Security

We use OTP-based login confirmation on mobile. If we detect an unusual login attempt, your account is flagged and you receive an immediate alert through your registered contact before access continues.

Data Retention

We retain transaction records, including bKash, Nagad, and Rocket payment references, for the period required under applicable rules in eligible regions. You can request a copy via your account settings.

Terms Change Notification

When we update these terms, we post a notice inside your account dashboard at least seven days before the change takes effect. You can raise an objection or close your account before that date.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how a clause has been applied to your account, our support team can help. Reach out through any of the channels below — have your account details and the relevant transaction reference ready so we can respond without delay.

Team online

Live Chat

Open the chat window from your account dashboard. Give your account ID and describe the terms question — we will respond directly in the same session.

Email Support

Send your query to our support address listed in your account settings. Include the clause number or transaction date so we can locate the relevant record quickly.

Account Help Centre

Our help centre holds answers to the most common terms questions — wallet verification, withdrawal conditions, and account suspension steps — searchable by topic.

Common Questions About These Terms

These are the questions we hear most from accounts in Bangladesh. Each answer refers directly to the relevant part of our terms so you know exactly where to look.

Your eligibility and the specific clauses that apply depend on local law in your region. We do not determine that for you — check your local rules before opening an account.

Deposits must come from the wallet registered to your account. A bKash transfer from an unregistered number may be held pending verification. Contact support with the transaction reference to resolve it.

Withdrawals are processed back to the same Nagad or Rocket wallet used for deposits. Changing your withdrawal wallet requires account verification — submit a request through the help centre.

We post a notice inside your account dashboard before any material update takes effect. You have the option to close your account before the new terms apply if you do not accept the changes.

Running multiple accounts, attempting to exploit a payment path, or providing false registration details are grounds for suspension. We review each case and notify you through your registered contact.

Log into your account, go to account settings, and submit a data request. We retain bKash, Nagad, and Rocket payment references and can provide a copy within the period allowed under applicable regional rules.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.