Reference

What Our Legal Terms Cover

Your account runs on one plain set of rules, and this page sets out what those rules mean for you — eligibility, how your wallet gets checked, and what we expect from each other.

Account terms in plain wordsEligibility by regionWallet verification pathAccess depends on local law

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DATA AND ACCESS

Keeping Your Account And Records Safe

A legal page is only worth reading if the practice behind it holds up. We keep the details you give at signup — name, mobile number, wallet handle — for the account itself, for matching payments and for the records we are expected to hold. Access sits with the team handling your account, not the whole floor. Cookies do the boring jobs: keeping you signed in, remembering your language, and showing which pages actually get used. You can clear them in your browser settings, though you will have to log in again afterwards.

What we store

Your name, mobile number and wallet handle, plus the deposit and withdrawal references from bKash, Nagad or Rocket. We keep the transaction trail so a payout query can be traced back to a real transfer.

How long we hold it

Account records stay while the account is open and for the period afterwards that payment handling and dispute resolution requires. Once that window closes, the data is deleted or stripped of anything that points to you.

Cookies and sign-in

Session cookies keep you logged in between pages; a second type remembers your language choice. Login also asks for the one-time code sent to your mobile, so a stolen password alone will not open the wallet.

Changing your data

Ask support to correct a wrong mobile number or to close the account, and we action it from our side. Some records have to stay for payment reconciliation; we tell you which ones and why.

Where Our Terms Apply And Where They Do Not

kirika Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We keep this page to the plain facts. Our terms describe how an account here works, what you agree to when you open one, and what we can and cannot do. They are written in English, and the English version is the one that counts if

1
a translated summary ever disagrees with it. Where you live matters. Casino and betting rules differ from one country to the next, and they change. Nothing on this page is a claim that our services are legal where you are; access depends on your local law
2
and eligible regions, and it is your job to check the rules that apply to you before you open an account. If those rules say no, please do not deposit. The same goes for payments. bKash, Nagad and Rocket transfers sit inside your account wallet, and
3
each wallet provider has its own terms and its own checks. When you send money through bKash or receive a payout to Nagad, you are also agreeing to that provider's conditions. We do not control their side of the flow. We can change these terms when
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the way we operate changes — a new payment path, a new verification step, a change in the games we carry. When that happens we update this page and flag the change here. Carry on using the account after an update and you accept the version
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that is live. If you do not accept it, contact support and close the account.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACHING US

How To Raise A Legal Question

Questions about these terms do not need a special department — start with support. Live chat inside your account wallet is quickest for anything tied to a deposit or a locked login, and the contact address on our support page suits longer disputes you want in writing. Have your account ID and the payment reference ready, whether it came through bKash, Nagad or Rocket; it cuts the back-and-forth. If your question is about a clause you disagree with, say which one and what outcome you want. That gets you a real answer instead of a template.

Live chat from your account Open the chat panel once you are logged in and describe the issue. It is the right channel for a stuck bKash or Nagad transfer, a locked login or a term you want explained before you act.

Written complaints Send longer disputes and term-related complaints to the support address listed on our contact page. Quote your account ID and the clause number so the thread stays traceable from the first reply.

Escalation route If a reply does not settle it, ask for the case to be escalated and keep the reference number. Escalated cases reach someone who can actually change the outcome on your account.

Questions About Eligibility And Terms

These are the points people actually write in about, answered without the legal padding. If your situation is not covered here, the support desk will take it from the clause itself.

Yes. Access depends on your local law and eligible regions, and betting rules differ between countries. Check what applies where you are before you deposit — if it is not allowed there, do not open an account.

Your bKash, Nagad or Rocket path keeps working as before, but the updated terms apply from the moment we publish them. If a change affects how you deposit or withdraw, we flag it on this page.

Withdraw what is left to your wallet first, then ask support to close the account. Any pending payout has to clear wallet verification before closure, so settle that before you send the request.

Write to the support address on our contact page, quote the clause and say what you want changed. A clear written complaint gets a written reply, and you can ask for the case to be escalated.

Only where it is needed to process a payment, resolve a dispute or meet a requirement we are bound by. We do not hand your bKash or Nagad number to advertisers or outside lists.

Yes. Where a summary in another language differs from the English text, the English version governs. Ask support if a clause is unclear and we will explain it in plain words.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What Our Legal Terms Cover

Keeping Your Account And Records Safe

How To Raise A Legal Question

Questions About Eligibility And Terms

01 Does opening an account depend on where I live?

02 Can I keep using bKash after these terms change?

03 What happens to my balance if I close my account?

04 Who do I contact about a term I do not agree with?

05 Do you share my wallet number with anyone?

06 Is the English version of these terms the one that counts?

Legal

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