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How kirika Handles Your Personal Data

When you open an account with kirika, we collect certain personal details to keep your account secure and process your transactions through bKash, Nagad, and Rocket.

Account data protectionbKash, Nagad, Rocket transaction privacyYour right to access and correct dataClear data retention policy
kirika How kirika Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat on the kirika site, by email, or through the in-account message centre. Quote your registered mobile number — the one linked to your bKash, Nagad, or Rocket wallet — so we can locate your account quickly and respond without unnecessary delay.

Live Chat Start a live chat session directly on the kirika site. Quote your registered number and describe your data request clearly so we can act fast.
Email Support Send your privacy request by email. Include your account username and the mobile number linked to your wallet for faster verification and response.
In-Account Messages Log in and use the message centre inside your account. This keeps your request tied directly to your profile and creates a traceable record of our reply.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your account security is not an afterthought. We apply SSL encryption to every page where personal data moves — registration, login, and the cashier screens where your bKash, Nagad, or Rocket payment details appear. Account sessions time out automatically after inactivity, and any new login from an unrecognised device triggers an OTP verification step to your registered mobile number. We keep transaction data for as long as required by applicable law, then delete or anonymise it. You can request a full copy of your stored data at any time through our support channels.

SSL Encryption

Every data exchange — from account creation to your Rocket withdrawal confirmation — runs over SSL, so your details are not exposed in transit.

OTP Login Verification

A new device or location triggers a one-time password sent to your registered mobile. This stops unauthorised access even if your password is compromised.

Cookie and Session Control

We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No third-party advertising cookies are placed without your notice.

Retention and Deletion

We hold your data only as long as legally required or operationally necessary. Once that period ends, records are deleted or anonymised — not kept indefinitely.

Privacy Questions We Hear Most Often

Below are the questions we receive most frequently about data rights, account privacy, and how your information connects to your bKash, Nagad, or Rocket wallet on kirika. If your question is not here, contact support directly.

We collect your name, mobile number, email address, and the payment method you link — such as bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

Only what the payment processor needs to complete your transaction. We do not sell or pass your wallet data to marketers or unrelated third parties under any circumstances.

Contact support via live chat or email, quote your registered mobile number, and ask for a data access request. We will respond through your account message centre.

Yes, subject to any legal retention obligations. Submit a deletion request through support. Some transaction records may need to be kept for the period required by applicable law.

Your account is deactivated and personal data is retained only for as long as legally required. After that period, records are deleted or anonymised and no longer linked to your identity.

We use functional and session cookies to keep your account working smoothly. You can adjust browser cookie settings at any time, though disabling them may affect how the site behaves on your device.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.